Strategic IT Partnerships: A Lyne Laboratories Case Study

About Lyne

Lyne Laboratories is a renowned, privately-held drug manufacturing company with over four decades of experience. The well-established company has a successful history of manufacturing liquid, semi-solid, and powder formulations for both prescription and over-the-counter products. Lyne specializes in all aspects of drug development and manufacturing, from R&D and product formulation, to production, logistics, and distribution.

The Challenge: Siloed Legacy Systems Opened the Door for Potential Errors

When it comes to drug manufacturing, the stakes are high. In this industry, tens of millions of dollars are on the line that rely on strict manufacturing timelines to bring products to market on schedule. Additionally, success in the industry often hinges on compliance with ever-changing regulatory landscapes. Drug manufacturing is not a Monday through Friday operation; it’s 24/7, 365 days per year. That’s why a robust, compliant, and streamlined IT system is a must-have for ambitious companies looking to grow.

Lyne Laboratories initially approached Synivate, a dedicated team of IT experts specializing in fully outsourced IT services, in 2012. At the time, Lyne sought to facilitate their growth in this highly competitive industry by establishing a complete IT foundation that would not only streamline their operations, but support their growth and competitive edge.

At the time, the team at Lyne sought to modernize their existing server, which consisted of approximately 12 physical servers that required constant internal oversight and management. Siloed systems were draining company resources and while these systems would make growth possible, they wouldn’t make it easy. The stakes were high, with quality control on drugs requiring constant vigilance even on weekends. Furthermore, complicated regulatory environments, FDA compliance, and ever-changing cybersecurity standards demanded a more nimble approach and robust solution.

The options before them were clear: replace the aging servers with new ones, or adopt a more efficient and resilient virtual infrastructure that would future-proof their operations for future growth. Upholding their commitment to excellence, Lyne Laboratories recognized that they needed a forward-thinking IT partner capable of navigating the complexities of the life sciences industry, which demanded 24/7 support and stringent cybersecurity measures. Lyne Laboratories discovered Synivate through a mutual vendor online, recognizing their expertise in managing IT specifically within the life sciences sector.

The Solution: Creating the Building Blocks for IT Success

Founded in 2011, Synivate provides fully outsourced IT services to businesses, with a strong focus on cybersecurity, process automation, and personalized support. With a nuanced understanding of the inherent challenges in the life sciences industry, Synivate specializes in creating custom solutions that achieve IT cohesion and cybersecurity alignment.

First, Synivate took the time to discover Lyne’s unique challenges and business goals. This crucial discovery phase enables a custom approach that results in both a clear, future-focused strategy as well as the implementation.

Synivate swiftly addressed Lyne Laboratories' IT needs by centralizing their server infrastructure. Twelve physical servers were condensed into two virtual servers, streamlining operations and reducing the risk of potential failures and vulnerabilities. This consolidation allowed for a more resilient IT environment, better suited to handle the stringent regulatory demands of the life sciences industry.

To meet the demands of their industry, Synivate included a 24/7 support component to their managed IT services, providing 24/7 incident support and peace of mind for the team at Lyne. That way, if the company is performing quality control or other procedures on the weekend and an issue comes up, they don’t have to wait until Monday to receive help.

With Synivate's proactive approach to IT management, Lyne Laboratories created a solid, virtual IT infrastructure that would not only streamline their day to day operations, but help facilitate future growth.

The Result: Fueling Future Excellence

By taking a proactive and automated approach to IT support, Lyne has been able to reallocate their time and resources into other areas. Without the threat of costly downtime, Lyne Laboratories have peace of mind that IT issues will not hamper research initiatives or drug development.

Lyne Laboratories have dramatically reduced the risk of data breaches by fortifying the security of sensitive information. This helps the company look ahead confidently, knowing their data is well-guarded against evolving threats. Plus, having a nimble foundation and an outsourced team will allow them to swiftly make changes in response to new cybersecurity threats and best practices.

The partnership with Synivate provided Lyne Laboratories with a resilient, agile, and efficient IT system that was critical in overcoming their IT challenges. The case of Lyne Laboratories and Synivate exemplifies how a tailored IT solution can drive efficiency, ensure compliance, and empower companies to focus on their core competencies.