Managed Services

Our Process: A Six-Stage Journey to Industry Excellence

At Synivate, we have a structured approach to helping your business align with industry best practices. This process, which we've refined over the years, is a six-stage journey designed to transform your IT landscape and empower your business.


In this phase, we spend time understanding your business, its unique needs, and its current IT infrastructure. We believe that each organization is different, and thus, we emphasize getting to know you better. We analyze your existing systems, processes, and operations, and identify strengths, weaknesses, and areas of potential improvement. This thorough understanding allows us to develop a comprehensive IT strategy tailored to your specific business needs and objectives.

Customer Journey Map


Once we've gathered enough information about your business and its IT infrastructure, we move on to the Assessment phase. Here, we evaluate your existing systems in detail, scrutinize their performance, security, and compliance levels. We identify gaps, vulnerabilities, and areas for improvement. With this detailed assessment, we can map out a clear roadmap to bring your IT infrastructure up to industry standards.


After the assessment, we move into the OnBoarding phase. In this step, we implement the necessary changes, upgrades, and additions to your IT systems identified during the assessment phase. We ensure a seamless transition with minimal disruption to your day-to-day operations. Our team is there with you every step of the way, providing guidance, support, and regular updates to keep you informed and in control.

Cybersecurity Alignment

Once the onboarding process is complete, we shift our focus to Cybersecurity Alignment. With the rising threats in the digital world, having robust cybersecurity measures in place is no longer optional—it's a must. We align your IT systems with industry-leading cybersecurity practices, implementing the latest security measures and protocols. This ensures your data, applications, and networks are protected from all kinds of cyber threats.

Best Practice Alignment

The fifth phase, Best Practice Alignment, involves aligning your IT operations with industry and global best practices. We streamline your IT processes, optimize system performance, and ensure the most efficient use of resources. This alignment not only ensures compliance with industry standards but also drives operational excellence, leading to improved productivity and business outcomes.

Quarterly Business Review (QBR) Meetings

The final phase of our process involves regular Quarterly Business Review (QBR) meetings. We believe in continuous improvement and maintaining an open dialogue with our clients. In these meetings, we review the performance of your IT systems, discuss any concerns or issues, and explore new opportunities for enhancement. We use these reviews as a tool to ensure your IT infrastructure remains at its peak performance and continues to align with evolving industry standards and your business goals.

In summary, our six-stage process is designed to provide a comprehensive, structured, and effective approach to transform your IT systems, align them with industry best practices, and ultimately empower your business to achieve its fullest potential.



A Comprehensive Approach to IT

Creating a secure and efficient IT framework necessitates continual and vigilant monitoring and management. This involves round-the-clock monitoring and comprehensive management, including:

Software Updates
One of the most important tasks that are also the most frequently ignored, is the application of software updates. These updates must be applied as promptly as possible, as they are designed to proactively address any security risks or bugs found in your software. Updates also include enhancements, which can help the software to run more effectively and efficiently, reducing errors, vulnerabilities, and providing protection from cyber-attacks against your computer systems and networks.

Another important benefit of proper monitoring and management is to be aware of any security issues that could possibly affect your servers, computers, and other networked devices. Proper management includes monitoring event logs to check for remote access attempts, which can be indicative of other potential attacks that may be taking place. It is important to discover these attempts as quickly as possible, so new measures may be put in place to prevent a larger attack. An attack can include the implantation of malware or the theft of important data, which are the typical goals of most hackers.

Managing Technology Assets
Management should also include the tracking of any IT assets, such as the licensing details, serial numbers, and location of all hardware. This includes computers, peripherals, servers, and any mobile devices that are part of the larger network. For each device, additional data can be collected and stored, regarding the applications, operating systems, and other programs installed, as well as their version and update information. This helps to improve management and allow tracking of IT assets and their locations. It can make it easier to know when updates, patches, and licensing needs to be addressed to avoid support expiration.

System Performance
It is important to provide proper performance management before your systems even begin to have trouble. Continuous monitoring of performance for servers, computers, peripherals, and other essential devices, must be provided for the success of your business. Seemingly simple tasks, such as tracking the amount of free disk space available on a desktop computer or monitoring things like processor or memory utilization, can go a long way toward helping to identify small issues before they become big problems, as well as being able to identify the growing needs of your system over the long-term.

Mobile Devices
Today's businesses must not only be up to the challenge with regard to technology and high-speed processing, but they must also be mobile, enabling employees to go wherever they are needed. Whether your company relies heavily on tablets, smartphones, or laptops, you need to make sure that these key parts of your network are monitored and managed effectively as well. This includes any personal mobile devices that employees are allowed to use for work. Every mobile device on the network must be checked for security and other potential issues to prevent larger problems and vulnerabilities within the overall system.

Worry-Free Monitoring & Management
Synivate provides professional monitoring and management for growing businesses that don't have the time, manpower, or resources to take care of these essential tasks on a daily basis. Our team of highly trained and experienced IT technicians monitor your entire network 24 hours a day, 7 days a week, providing all of the systems management, tracking, and security services you require to maximize your system's potential.

Our mission is to offer top quality services to each and every client that we serve, uncovering important security or performance issues and addressing them before they become a problem. This helps us to reduce downtime significantly to keep everything up-and-running without delay. Our clients enjoy worry-free network management services round the clock, allowing them to keep their focus on operating and growing a successful business.