Managed IT in Needham

All-Inclusive Managed IT

Needham’s innovation-driven businesses require IT that keeps up. Synivate delivers complete managed IT services with a focus on security, scalability, and support. We align your tech with your business goals and handle the day-to-day so your team can stay focused and productive.

LEARN MORE
IT Help Desk Team in Boston

Why Needham Companies Choose Synivate

Needham companies value predictability, performance, and security—and that’s exactly what we deliver with our all-inclusive model and proactive support team.

Typical MSP
IT Help Desk Support Plan

Basic Help Desk

Here's what is typically included in a managed services agreement.

  • Checkmark Help Desk Remote Support
  • Checkmark Endpoint Security (EDR)
  • Checkmark Remote Monitoring
  • Checkmark Remote Maintenance
  • Checkmark Application Updates
  • Checkmark Account Manager
SYNIVATE
All-Inclusive MSP IT Support Plan

All-Inclusive

Here's what we include as part of a truly all-inclusive offering.

  • Checkmark Everything in Basic Help Desk
  • Checkmark Microsoft 365 Business Premium
  • Checkmark 24/7 Cybersecurity Team
  • Checkmark 24/7 On-Call Support
  • Checkmark On-Site Support
  • Checkmark Advanced Web Filtering
  • Checkmark E-Mail Security Suite
  • Checkmark Vulnerability Management
  • Checkmark Security Awareness Training
  • Checkmark Phishing Testing Prevention
  • Checkmark Dark Web Scanning
  • Checkmark Dedicated vCIO
  • Checkmark Microsoft 365 Backup
  • Checkmark Warehousing for Remote Teams
  • Checkmark Employee On/Off-Boarding
BOOK MEETING
SYNIVATE
vCIO and CISSP IT Compliance MSP Plan

Compliance+

For organizations with advanced compliance requirements.

  • Checkmark Everything in All-Inclusive
  • Checkmark Zero-Trust
  • Checkmark SASE (Always-On VPN)
  • Checkmark Advanced SSO
BOOK MEETING
TESTIMONIALS

Instead of taking our word for it, listen to what our customers have to say.

"Algonquin Products Company has been using Synivate for 10 years and I would highly recommend their services to any business in need of a complete IT program. Issues are solved quickly, efficiently and they are very responsive."

MANUFACTURING CUSTOMER Jim P.

"I've used them twice now and each time I was completely blown away by the prompt response time, detail given of the issue(s) and steps being taken to rectify it, and accuracy with solving anything brought too them. You won't regret working with them! 10/10"

DIGITAL MEDIA CUSTOMER Amira H.

"We are really pleased with our experience with Synivate. Their prompt, friendly and professional resolution of our needs gives great confidence to our business. A worthwhile investment, for sure."

NON-PROFIT CUSTOMER Eric P.
FAQ

Quick Question?

What exactly is included in your service offering?

Please review the full list above on this page.

What kind of service response can I expect?

Typically, first response is <30 minutes of submitting your request, oftentimes within 10-15 minutes.

What if I have remote employees or a remote team?

We can maintain laptop inventory in our facility to make this process as simple as possible.

Can you help onboard new hires?

Of Course! We will create a process document specifically for your organization to help with the onboarding process. And if you are purchasing the laptop from us we will take care of the setup.

Can you help us with Cybersecurity?

Yes, we provide best-class managed cybersecurity solutions for our clients.

What can your Help Desk assist with?

Any technical issue or request related to your network/systems.

Does your team come to my office when I have a problem?

Yes, absolutely!

What geographic area do you support?

We support organizations across the US and internationally.

What if I have a problem after business hours, on a holiday, or over the weekend?

If the issue is affecting your team, we will be on-call to assist. Otherwise, it would typically have to wait until the following business day.