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IT Problem Solving: Boston Help Desk & Onsite Support Services

help desk support in bostonWhile most of the services available for Greater Boston managed service providers like Synivate can be done remotely, there are certain situations where you and your employees might need to speak with one of our team members for IT professional support. Small to mid-size businesses often cannot afford to establish their own in-house IT department, as the costs to recruit and hire certified individuals and outfit them with all of the hardware and software necessary to perform their duties can be quite expensive. However, help desk and onsite support services can provide a valuable solution for many of our clients to protect network security, answer questions about software applications, and assist with other critical situations 24 hours a day, seven days a week.

Answers and Solutions

If you do not have IT professional support for Greater Boston data protection in your office, it is good to have help desk and onsite support services that you can turn to for advice, answers to important questions, or solutions to problems. You need to know that there is someone you can call no matter what day of the week it is or what time of day it happens to be; that’s what we provide here at Synivate. Businesses of all sizes need someone they can trust that has their best interest in mind to take care of issues whenever they occur. Instead of guessing on solutions or ignoring situations that could be devastating, your employees can contact our team instead to get valuable answers and solutions.

The ongoing safety and security of your company’s IT environment is essential to the success of your business. When you need answers, make sure you are getting them from a trusted provider. As Greater Boston managed service providers, we can offer many different layers of services that you can use to your advantage to protect your business. From IT professional support to network solutions for Boston data protection, we can help you achieve your goals and keep company information and data safe. Our team of highly trained and experienced technicians can help you and your team get back on track without wasting time trying to figure out solutions on your own. Learning how help desk and onsite support services work will help you to maximize the benefits of this service option.

What is Help Desk Support?

If you have ever used help desk support through another provider, you know that there are typically four distinct levels of support available. The classifications are used to identify the seriousness, severity, and importance of the support request that is made to ensure that critical situations are given top priority. While help desk and onsite support services are available 24 hours a day, seven days a week, some situations may require a higher level of assistance that may not be available immediately. Not all IT support services offer level four support for extremely advanced assistance, but Synivate offers quick, comprehensive, and friendly help desk support services to help you whenever and wherever you need it.

A quick overview of the various levels for help desk support includes:

  • Level 1 – Typically available 24 hours a day, seven days a week. Any level technician can assist with this type of IT professional support. Examples of level 1 services include resetting passwords, email troubleshooting, and basic connectivity issues. Problems that are more complex may be reclassified to level 2 support.
  • Level 2 – Some of the situations that qualify as a level 2 support are troubleshooting software applications and computer meltdowns. If the problem is a “known” issue, the technicians can utilize the solutions in the existing help desk database. New issues that do not resolve on their own may be reclassified as level 3 support.
  • Level 3 – Any problem that makes it to a level 3 support issue is complex in nature, which means that it could be located within the IT environment’s infrastructure, requiring onsite support services. A level 3 support issue will typically demand the attention of more advanced and experienced IT professional support staff. If it remains unresolved, it could be reclassified to a level 4 support issue.
  • Level 4 – If an issue is extremely complex or if it involves the use of multiple tools, products, or outside vendors, it might be classified as a level 4. These types of problems are reserved only for the highest level of tech support providers, which is why level 4 services are not offered by all help desk and onsite support services.

IT Professional Support 24/7

Our team of highly trained and experienced technicians can provide you with all of the answers, support, and services you require to maintain effective Greater Boston data protection and eliminate downtime caused by unresponsive tech support. Stop wasting time waiting for computer repair services or software support specialists to tackle your problems. Our team can work remotely or provide onsite services whenever you need them. Contact Synivate today to learn more about our IT professional support or to make the switch to reputable Boston managed service providers to safeguard your entire IT environment. Call us now at 617-517-0704. We serve the Greater Boston area, including Sharon, Canton, Norwood, Foxboro, Needham, and surrounding cities.