While a majority of the options that we provide at Synivate to deliver quality monitoring and management services can be done remotely, there are certain situations that require one-on-one support. Whether your organization requires phone support with an IT professional for software issues, hardware repairs, or have issues with security, our Help Desk Support and Onsite Support services can help to keep everything under control. Our team of highly trained and experienced technicians can assist you with any issues that impact your IT environment with our professional services. We work with businesses of all sizes, including small, midsize, and large organizations.
Solving Issues with Your IT Environment
We work round the clock to provide our clients with 24/7 monitoring and management services. When you need support on a weekend, holiday, or in the middle of the night, onsite support services can be extremely expensive. However, when you work with Synivate for ongoing Help Desk Support and Onsite Support services, we are available to you whenever you need us to solve small and large problems as they arise. Make sure that your staff knows who to call whenever they have an important question or experience issues that have the potential to negatively impact your business. Questions about emails that might contain malware or malicious code, concerns about software that is not performing as it should, or anything that concerns you can all be handled by our professional team.
Instead of having to call for IT support and wait your turn for service, as well as pay an exorbitant fee, our team is readily available to help you as soon as you need it. When your employees know that they have onsite support services and Help Desk personnel that they can trust, it will help to streamline things in your office and ensure that everything gets handled appropriately. You don’t want your team to make guesses, assumptions, or ask the wrong person for help. Having a protocol in place of who to call when something goes wrong or looks suspicious is the best solution, especially when your entire business could be at stake.
What Does Help Desk Support Do?
If you are new to the idea of Help Desk Support for your IT environment, it is good to ask questions and make sure you know what to expect. At Synivate, our team of highly trained and experienced IT technicians work together with you and your team to solve any technical problems that occur so you can get back to work without unnecessary delay. One thing that can be helpful to know is that most Help Desk Support services will categorize the requests that they receive according to urgency. The higher the level, the more complex the issue will be to solve. We use a four level system with level one being the lowest number for basic assistance on issues that can likely be handled over the phone, on up to level four, which requires immediate attention for complex issues.
When you provide your employees with access to Help Desk Support, you give them a powerful tool that they can use to successful get their work done without ignoring crucial issues that might be hazardous to your business. Maintaining an in-house IT staff that can tackle these kinds of problems would be extremely expensive. However, when you work with 24/7 monitoring and management services, much of the work that we do is remote, so it can be provided a lot more affordably. This can be a huge advantage for small and mid-size businesses that don’t have the budget for a full staff of IT professionals to monitor the network and systems around the clock. Synivate can provide you with a fully staffed IT Help Desk service with a team of highly trained and experienced technicians. We deliver quick, friendly, and comprehensive services to help you and your employees whenever you need it.
Contact Synivate for Comprehensive Services
If you would like to learn more about our Help Desk Support and Onsite Support Services at Synivate, give us a call at 617-848-1248. We can answer any questions about the services that we provide and create a custom solution based on your individual needs, as well as any industry requirements or budgetary restrictions. Call our team today and learn more about how we can help you to support the IT environment and services for your organization.