Scalable IT Infrastructure
Rapid growth opportunities required scalable IT infrastructure and efficient onboarding. Additionally, a high demand for developers created challenges in setting up new users quickly. Also, high-security clients involved added complexity, necessitating robust cybersecurity solutions.
Streamlined OnBoarding Process
The solution involved streamlined onboarding protocols and processes, reducing the time required to set up or terminate a user from hours to minutes. Automated welcome emails provided users with all the information, ensuring they were informed. Robust cybersecurity measures ensured the team could meet client-specific security needs and maintain trust.
85% Efficiency Gain in OnBoarding and IT Processes
Achieved 85% efficiency gain in onboarding and IT processes, enhancing operational excellence and preserving team resources. Robust IT foundation supported rapid growth. Maark also achieved SOC-2 compliance, demonstrating strict cybersecurity controls and furthering trust with clients.
Maark, a digital media agency, delivers end-to-end strategic innovation across enterprise platforms. Designing and delivering end-to-end, branded Adobe experiences on the cutting edge of marketing and commerce, Maark makes world-class user-experiences possible. Combining capabilities in strategy, design and engineering, Maark has helped clients such as Manulife, Marriott, Forrester and Akamai realize the potential of their digital experience.
The Challenge: Navigating Rapid Growth and Cybersecurity Challenges in the Digital Media Landscape
Maark was facing a rapid growth phase at the end of 2020. As the world scrambled during COVID to move remote, Maark already had a successful hybrid working structure and was looking to take it to the next level.
Maark provided an array of digital marketing consulting and software implementation services. At the same time, they managed IT functions in-house, which put a strain on their resources. Furthermore, as their client portfolio expanded, they encountered clients with stringent security requirements, necessitating a heightened focus on cybersecurity. Clients' high-security demands required strict protocols for granting and revoking access to sensitive data. What’s more, the COVID-19 pandemic accelerated cyber-crime by an alarming 300%. Maark needed to ensure remote access was strictly monitored at the beginning/end of an employee’s tenure to protect client data.
This dynamic called for streamlined onboarding processes, scalable IT systems, and robust cybersecurity measures to meet the stringent requirements of their high-profile clients. Balancing client satisfaction, developer on/offboarding, and stringent cybersecurity standards became a complex juggling act. The agency needed to prioritize client safety without compromising on efficiency, making the automation and standardization of IT processes a necessity.
With the agency's growth trajectory, the need to expedite processes such as setting up and terminating new users in the system, a very time-consuming process, became apparent. Maark searched for a managed IT service provider to help them optimize their IT operations and cyber security.
The Solution: Innovative Protocols and Automation Increases Efficiency by 85%
Eager to kickstart their exponential growth, Maark looked to Synivate as their outsourced IT managed services partner. Synivate is a fully outsourced IT company that specializes in helping companies in complicated, competitive industries leverage IT to help, rather than hinder growth.
The two created a custom IT solution that was capable of meeting the growing demands of the company and its clients. The first step involved creating strict protocols for adding and removing personnel from the system, ensuring that security remained a top priority. As the company grew, Synivate wanted to help them automate the onboarding and offboarding process without adding extra burden to their team or leaving their data and sensitive client information open to security vulnerabilities. Additionally, Synivate proposed strong remote work protocols such as VPN improvements, SSO (single sign on) implementation, and clear protocols around adding or deleting users from the system.
The result was a custom onboarding and offboarding process, complete with department-specific forms that created specific protocols for adding and removing new people to the system. Automation played a pivotal role, with processes for each user becoming standardized and automated to control the flow of access.
What once took 5+ hours to set up or terminate a user's access was now reduced to a streamlined process of just 30 to 45 minutes, an 85% efficiency gain. This automation not only significantly expedited the onboarding process but also ensured that it was standardized, reducing the potential for human error. Customized welcome emails with all the necessary access information were generated automatically, ensuring that users were supported and informed throughout the onboarding process. The transformation of IT protocols and processes not only enhanced efficiency but also elevated the user experience, instilling confidence, and trust.
The Result: Growth & Compliance - Maark’s Remarkable Journey with Synivate
The collaboration between Maark and Synivate yielded transformative results that reverberated throughout the organization. Synivate's support was instrumental in facilitating this growth by removing human error from the onboarding process, which was crucial for a company with many SaaS applications. Maark’s rapid growth trajectory continued, leading to a successful acquisition by WillowTree, a major agency focused on digital marketing, digital strategy, design, consulting and data & AI.
Armed with a solid IT foundation, Maark successfully achieved SOC-2 Compliance, a significant milestone in their journey. SOC-2 Compliance is a vital certificate that instills trust with clients by demonstrating the discovery, alignment, and implementation of stringent cybersecurity controls. Synivate played a supportive role in helping Maark navigate the SOC-2 Compliance process, establishing best practices and a robust foundation to meet these exacting standards.
Maark’s remarkable journey showcases the agency's commitment to excellence, compliance, and scalability. With a solid IT foundation in place, they are poised for a future filled with growth, innovation, and success in the ever-evolving digital media landscape.
"At Maark, we truly value our team and strive to ensure all team members have the best experience possible. The new onboarding procedures and processes we created with Synivate enabled us to rapidly and efficiently onboard new team members consistently. We received a lot of very positive feedback on how easy and informative the process was!"
“The solutions recommended by Synivate dramatically improved the efficiency of our onboarding and offboarding procedures, and were continuously updated overtime to accommodate our changing needs as we grew rapidly in 2021.”
"The services provided for managed IT operations, network growth and hardware support made me feel comfortable that we had chosen the right partner."