IT Help Desk Services: The Top 10 Tech Terms to Know in 2021

IT help desk servicesWhile you don’t need to be an information technology (IT) expert to effectively run a business these days, thanks to comprehensive services like Synivate, it does pay to take some time to learn the top tech terms that may be used to discuss solutions for your organization. Learning these essential words that everyone should know can help you to communicate more effectively, whether you are contacting your IT help desk services about an issue you are having with your email or if you want to dive into hybrid cloud computing. Our team can assist you with a wide range of services and support, including designing and implementing a unified communications solution and setting up a disaster recovery service.

IoT – Internet of Things

This relates to a system of objects that are all internet-connected or interrelated to collect and transfer data via a wireless network without any intervention from humans. Many consumer devices are now considered to be IoT, such as household refrigerators, vacuum cleaners, home security systems, and much more.

IIoT – Industrial Internet of Things

Similar to IoT devices, this term is used to describe interrelated or internet-connected items used by businesses to support their organizations. Examples of this would be machinery used by industrial companies that are networked together with various applications, such as equipment used in the manufacturing and energy management industries.

AI – Artificial Intelligence

Unlike Hollywood movies, AI, in reality, is used to create intelligent machines that are designed to simulate “smart” behavior with little to no human interference. While it may seem that AI and IoT have a lot in common, the difference is that AI is designed to help the devices learn on their own from data and experience, while IoT features devices that interact via the Internet.

“As a Service” Services

This term is used with many different types of programs, including SaaS, which is a software as a service, DRaaS or disaster recovery as a service, PaaS or platform as a service, and many others. As a service programs are used frequently in the IT industry, delivered remotely through hybrid cloud computing solutions to support a wide range of services. Building a unified communications solution and offering a cloud-based disaster recovery service are just two examples.

Hybrid Cloud Computing

Perhaps one of the most confusing terms relating to cloud computing is hybrid. Many assume that hybrid means keeping IT operations in-house while connecting to a public cloud for data and application sharing. However, it actually refers to a cloud computing system that includes the use of both public and private clouds for the IT environment. Each type of cloud is designed to work independently of one another, but they are able to communicate seamlessly to increase the portability of both data and applications for the end-user.

VPN – Virtual Private Network

One of the most popular tools for securing a connection via the Internet, particularly for remote workers and multi-location staff, is the virtual private network. It is used to encrypt the connection from a device to a network to ensure that sensitive data is safely transmitted. VPNs are designed to prevent unauthorized persons from accessing data or “eavesdropping” on the network. Many popular operating systems, including Windows, iOS, and Android, already come with a VPN client pre-installed that can be used to safeguard data access and transmission.

Managed Services

Small and growing businesses can maximize their abilities and budget by outsourcing managed services through a company like Synivate. In addition to 24/7 monitoring and management, these services can provide clients with a unified communications solution, disaster recovery service support, and IT help desk services. Many of these day-to-day activities can be outsourced to reduce costs and increase efficiency to help your organization grow.

Virtual Backup Services

In addition to setting up a comprehensive backup and recovery solution for your organization, it helps to have what is known as virtual backup services. Veeam Backup & Replication is one example of how businesses can use the Veeam Cloud Connect service to securely backup and restore the entire company infrastructure to the cloud without investing in tape backups. Synivate can help our clients to create a custom disaster recovery service program based on their needs and budget requirements.

Contact our team to learn more about these tech terms and services by calling 617-848-1248. We can answer any questions you might have about our IT help desk services, 24/7 monitoring programs, unified communications solution options, and more. Call today to get a FREE estimate or to speak with a technician about your concerns.

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