Managed IT Services

All-Inclusive Managed IT

Synivate efficiently manages daily IT tasks, allowing your business to focus on your core operations. We provide help desk support for technical issues, ensuring minimal downtime, 24x7 cybersecurity oversight with advanced protocols to protect your data from threats. We handle employee onboarding and offboarding, managing access and equipment. Our partnership enhances efficiency and your security posture, enabling growth within the organization.

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IT Help Desk Team

How Synivate Compares

We adhere to a standardized approach to technology. By delivering consistent services to all our clients, we ensure maximum proficiency in providing exceptional service. Our all-inclusive offerings deliver unparalleled value. For advanced compliance environments such as ISO, SOC2, HIPAA, and others, we offer specialized solutions.

Typical MSP
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Basic Help Desk

Here's what is typically included in a managed services agreement.

  • Checkmark Help Desk Support 9x5
  • Checkmark Account Manager
  • Checkmark Application Updates
  • Checkmark Endpoint Security (EDR)
  • Checkmark Remote Maintenance
  • Checkmark Remote Monitoring
Synivate
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All-Inclusive

Here's what we include as part of a truly all-inclusive offering.

  • Checkmark Everything in Basic Help Desk
  • Checkmark Microsoft 365 INCLUDED
  • Checkmark 24/7 Cybersecurity Team
  • Checkmark 24/7 On-Call Support
  • Checkmark On-Site Support
  • Checkmark Advanced Web Filtering
  • Checkmark E-Mail Security Filter
  • Checkmark Vulnerability Management
  • Checkmark Security Awareness Training
  • Checkmark Phishing Testing Prevention
  • Checkmark Dark Web Scanning
  • Checkmark Dedicated vCIO
  • Checkmark Microsoft 365 Backup
  • Checkmark Equipment Warehousing
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Synivate
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Compliance+

For organizations with advanced compliance requirements.

  • Checkmark Everything in All-Inclusive
  • Checkmark Zero-Trust
  • Checkmark SASE (Always-On VPN)
  • Checkmark Advanced SSO
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TESTIMONIALS

Instead of taking our word for it, listen to what our customers have to say.

"Algonquin Products Company has been using Synivate for 10 years and I would highly recommend their services to any business in need of a complete IT program. Issues are solved quickly, efficiently and they are very responsive."

MANUFACTURING CUSTOMER Jim P.

"I've used them twice now and each time I was completely blown away by the prompt response time, detail given of the issue(s) and steps being taken to rectify it, and accuracy with solving anything brought too them. You won't regret working with them! 10/10"

DIGITAL MEDIA CUSTOMER Amira H.

"We are really pleased with our experience with Synivate. Their prompt, friendly and professional resolution of our needs gives great confidence to our business. A worthwhile investment, for sure."

NON-PROFIT CUSTOMER Eric P.
FAQ

Quick Question?

What exactly is included in your service offering?

Please review the full list here:Synivate Managed Services

What kind of service response can I expect?

Typically, first response is within a half-hour of submitting your request, oftentimes within 10-15 minutes.

What if I have remote employees or a remote team?

We can maintain laptop inventory in our facility to make this process as simple as possible.

Can you help onboard new hires?

Of Course! We will create a process document specifically for your organization to help with the onboarding process. And if you are purchasing the laptop from us we will take care of the setup.

Can you help us with Cybersecurity?

Yes, we provide best-class managed cybersecurity solutions for our clients.

What can your Help Desk assist with?

Any technical issue or request related to your network/systems.

Does your team come to my office when I have a problem?

Yes, absolutely!

What geographic area do you support?

We support organizations across the US and internationally.

What are your support hours?

Monday through Friday, 9AM-5PM, ET.

What if I have a problem after business hours, on a holiday, or over the weekend?

If the issue is affecting your team, we will be on-call to assist. Otherwise, it would typically have to wait until the following business day.