Synivate’s Award-Winning Service Model

Unlocking the keys to Synivate’s unparalleled success in the MSP industry.

The Genesis of Synivate: From Humble Beginnings to Cutting-Edge MSP

When Sean founded Synivate in 2011, the goal was to offer something better than what was already available in the market. Initially, the company took on various projects to get off the ground, but by 2014, it became clear that managed services were the way forward. The transition to a pure MSP service model was inspired by customer demands and the need for a more focused approach.

Synivate's name, a blend of 'synergy' and 'innovate,' embodies its mission to foster growth and innovation. This forward-thinking mindset has been crucial in evolving the company from its humble beginnings to becoming a recognized leader in the MSP industry.

Read the full article on ChannelPro here: https://www.channelpronetwork.com/2025/04/04/synivate-service-model/

Mastering Consistency Through Automation and Procedures

Early on, Synivate faced the challenge of handling client requests and onboarding new hires in a one-off manner. Recognizing the need for a more scalable approach, the team adopted a forward-thinking mindset, focusing on automation and standardized procedures. This shift allowed the company to handle growth more efficiently and consistently.

The emphasis on procedures and automation has paid off, as evidenced by Synivate's recognition as a Top 100 MSP in the MSP 501 rankings. This validation confirmed that the company was on the right track, setting the stage for further growth and success.

Simplifying Services: The One-Size-Fits-All Model

Synivate's service model has evolved to eliminate the complexity of multiple pricing tiers. The catalyst for this change was a long-time customer who highlighted the confusion multiple tiers could create. By shifting to a simple, streamlined service model, Synivate ensures that every engagement is the starting point for a long-term relationship.

This all-in-one approach has proven to deliver the best results, making it easier for clients to understand and benefit from the comprehensive services offered. It aligns with the company's goal of providing consistent, high-quality service while fostering lasting partnerships.

Future-Proofing Growth: Strategic Partnerships and Acquisitions

Looking ahead, Synivate aims to capitalize on its internal automation capabilities by teaming up with like-minded MSPs. The company's robust infrastructure and streamlined processes make acquiring and integrating other MSPs a logical next step.

This strategic approach to growth ensures that Synivate remains at the forefront of the MSP industry, continually improving and adapting to meet the evolving needs of its clients. The journey of continuous improvement and relentless focus on delivering top-notch service is far from over; in fact, it's just getting started.